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Travelling Chicken Policy


Day tours can be canceled or rescheduled 48 hours prior the tour (exception is for dog sledding, snowmobiling and ice fishing tours as they can’t be canceled, the payments are final). If you cancel 48 hours before the tour, you will receive a full refund minus 6% service fees. If you cancel less than 48 hours before the tour, we might be able to issue a gift certificate for the future tour, if we will be able to fill up your spot. For multi- day tours the cancelation is allowed 30 days prior the tour. If you cancel the tour more than 30 days prior to the tour, you will receive a full amount. If you cancel the tour between 30 and 14 days before the tour, we will refund half the total price in the gift certificate form. If you cancel less than 14 days before the tour, we won’t be able to issue any kind of refund (unless we have a waiting list and other travelers are willing to take your spot). No substitutions may be made. Travelling Chicken reserves the right to change any aspect of the tour (i.e. hotel, transportation, itinerary) to an option of equal or greater quality. Travelling Chicken is not responsible for events beyond its control such as (but without limitation) acts of God, war, terrorist activities, strikes or government restrictions; nor in the absence of its own negligence, for personal injury, property damage, loss of earnings, from any cause whatsoever caused by persons not controlled by Travelling Chicken such as (but without limitation) the employees of airlines, motor coach companies, hotels, provincial and national parks. We are not responsible for lost airline tickets or any other travel documents which have been give to you. Travelling Chicken is not responsible for any changes to the hotels or campgrounds being sold due to renovation or upgrade of the property. Therefore, all services or products being offered by a hotel or any third parties (service providers i.e. dog sledding farm, boat companies, national or provincial parks) are not in the control of Travelling Chicken and any changes are not our responsibility. For any travel outside of Canada, you are responsible to provide proper documentation to cross the appropriate international borders. Travelling Chicken is not responsible for incorrect documentation. For U.S. verification, please contact the U.S. Consulate on University Avenue in Toronto at (416) 595-1700. You, the client, are responsible to pay for any damages that may have been caused in your room, whether you are directly involved or not during your trip. We recommend that all damages you notice in your room upon check-in be reported to the hotel immediately to avoid being penalized for them at check-out. Travelling Chicken reserves the right to dismiss any/all passengers who are deemed to be disruptive, abusive or risking the safety of any/all passengers on the trip. Anyone dismissed is responsible for any costs incurred, whether it be for a return to point of origin, or any other cost incurred whatsoever. Travelling Chicken reserves the right to change pick-up times and locations. Travelling Chicken reserves the right to cancel the trip if the minimum number of participants is not achieved. Travelling Chicken reserves the right to cancel a trip anytime prior to departure with full refund to our clients.

Discrimination and Harassment Policy

Travelling Chicken is committed to providing a work environment and service delivery that respects the dignity, self-worth and human rights of every individual, and is free from any form of discrimination or harassment.

Travelling Chicken is committed to providing an environment free of discrimination and harassment, where all individuals are treated with respect and dignity, can contribute fully and have equal opportunities.

Under the Ontario Human Rights Code, every person has the right to be free from harassment and discrimination. Harassment and discrimination will not be tolerated, condoned or ignored at Travelling Chicken. If a claim of harassment or discrimination is proven, disciplinary measures will be applied, up to and including termination of employment.

Travelling Chicken is committed to a comprehensive strategy to address harassment and discrimination, including:

  • providing training and education to make sure everyone knows their rights and responsibilities
  • regularly monitoring organizational systems for barriers relating to Codegrounds
  • providing an effective and fair complaints procedure
  • promoting appropriate standards of conduct at all times.

The objectives of this Policy are to:

  • Make sure that employees and travelers of Travelling Chicken are aware that harassment and discrimination are unacceptable practices and are incompatible with the standards of this organization, as well as being a violation of the law
  • Set out the types of behaviour that may be considered offensive and are prohibited by this policy.

This policy prohibits discrimination or harassment based on the following grounds, and any combination of these grounds:

  • Age
  • Creed (religion)
  • Sex (including pregnancy and breastfeeding)
  • Sexual orientation
  • Gender identity
  • Gender expression
  • Family status (such as being in a parent-child relationship)
  • Marital status (including married, single, widowed, divorced, separated or living in a conjugal relationship outside of marriage, whether in a same-sex or opposite-sex relationship)
  • Disability (including mental, physical, developmental or learning disabilities)
  • Race
  • Ancestry
  • Place of origin
  • Ethnic origin
  • Citizenship
  • Colour
  • Record of offences (criminal conviction for a provincial offence, or for an offence for which a pardon has been received)
  • Association or relationship with a person identified by one of the above grounds
  • Perception that one of the above grounds applies.

The following behaviour is prohibited:

Discrimination: means any form of unequal treatment based on a Code ground, whether imposing extra burdens or denying benefits. It may be intentional or unintentional. It may involve direct actions that are discriminatory on their face, or it may involve rules, practices or procedures that appear neutral, but disadvantage certain groups of people. Discrimination may take obvious forms, or it may happen in very subtle ways. Even if there are many factors affecting a decision or action, if discrimination is one factor, that is a violation of this policy.

Harassment: means a course of comments or actions that are known, or ought reasonably to be known, to be unwelcome. It can involve words or actions that are known or should be known to be offensive, embarrassing, humiliating, demeaning or unwelcome, based on a ground of discrimination identified by this policy. Harassment can occur based on any of the grounds of discrimination.

Examples of harassment include:

  • Epithets, remarks, jokes or innuendos related to a person’s race, gender identity, gender expression, sex, disability, sexual orientation, creed, age, or any other ground
  • Posting or circulating offensive pictures, graffiti or materials, whether in print form or via e-mail or other electronic means
  • Singling out a person for humiliating or demeaning “teasing” or jokes because they are a member of a Code-protected group
  • Comments ridiculing a person because of characteristics that are related to a ground of discrimination. For example, this could include comments about a person’s dress, speech or other practices that may be related to their sex, race, gender identity or creed.

If a person does not explicitly object to harassing behaviour, or appears to be going along with it, this does not mean that the behaviour is okay. The behaviour could still be considered harassment under the Code.

Sexual and gender-based harassment: sexual harassment is a form of harassment that can include:

  • Gender-related comments about a person’s physical characteristics or mannerisms
  • Paternalism based on gender which a person feels undermines his or her self respect or position of responsibility
  • Unwelcome physical contact
  • Suggestive or offensive remarks or innuendoes about members of a specific gender
  • Propositions of physical intimacy
  • Gender-related verbal abuse, threats or taunting
  • Leering or inappropriate staring
  • Bragging about sexual prowess or questions or discussions about sexual activities
  • Offensive jokes or comments of a sexual nature about an employee or client
  • Rough and vulgar humour or language related to gender
  • Display of sexually offensive pictures, graffiti or other materials including through electronic means
  • Demands for dates or sexual favours.

Sexual Solicitation: this policy prohibits sexual solicitations or advances by any person who is in a position to grant or deny a benefit to the recipient of the solicitation or advance. This includes managers and supervisors, as well as co-workers where one person is in a position to grant or deny a benefit to the other. Reprisals for rejecting such advances or solicitations are also not allowed.

If traveler fails to follow with our policy and discrimination and harassment policy or if there is a concern for the safety of our tour guides, drivers or other travelers, Travelling Chicken has a right to end a tour for the traveler and traveler has to find his own way back to his home on their own expense. No refund or future travel credit will be issued.

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    Centre Holidays 2155 Leanne Blvd Suite 221, Mississauga, ON L5K 2K8
    Centre Holidays
    2155 Leanne Blvd Suite 221, Mississauga, ON L5K 2K8
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